Welcome to Aryty FAQ

he following is a list of questions we hear the most. If you don’t find the answers you need here,
please see our How it Works page or Contact Us.

General Questions
Account Set-Up & Maintenance
Load/Recharge Support
Billing & Payments
Service & Security
Referral Program

General Questions
What does Aryty do?
Aryty ("All Righty") allows you to send and request mobile phone credits using your mobile phone or the Internet. Using Aryty, individuals located in the U.S. and Canada (+25 other countries) can securely reload/top-up/load prepaid cell phones of family members and friends in more than 35 countries including Anguilla, Antigua & Barbuda, Barbados, Brazil, British Virgin Islands, Cayman Islands, Colombia, Cuba, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, India, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Peru, the Philippines, Puerto Rico, St. Kitts, St. Lucia, St. Vincent, Trinidad & Tobago, Turks & Caicos, United States, Uruguay and Venezuela.
What is prepaid mobile phone credit?
In many countries, the majority of mobile phones use prepaid credit rather than a monthly post-paid service plan. Aryty calls the credit in these pay-as-you-go plans, “prepaid mobile phone credit,” or just “credit.” Mobile phone subscribers on a pay-as-you-go plan must purchase credits before they can place calls or send text messages. Depending on where you live, sending mobile phone credit to loved ones around the world may be called recharge, reload, top-up, mobile minutes, load or something else.

Can I purchase items other than mobile prepaid credits for my friends and family in other countries?
Aryty currently offers the option to “Send a Gift” to Guatemala. You can choose from a select group of items such as TVs, cameras, household items, and/or groceries to purchase for a loved one in Guatemala in 3 easy steps:

  1. Provide the recipient’s mobile phone number (must be a Guatemalan phone number)

  2. Select the gift you want to purchase

  3. Complete payment

The recipient will receive a text message to let them know they have a gift available to pick-up within 48 hours days from the time of purchase at any cargo express or postal location.

 

Account Set-Up & Maintenance
How do I create an account with Aryty?
Setting up an account with Aryty is quick and easy and you can try it for Free*! To create an account from the Aryty home page, click on “Start Your Free Trial.” You will be asked to enter the country in which you live, your name, email address, mobile number and to create a password. NOTE: If the Free Trial is not offered in your country, you will need to enter your credit or debit card information to send load/recharge. We accept MasterCard, Visa, American Express, Discover, and Diners Club.

You will then receive a text message from Aryty with your authorization code. You will need to enter the authorization code on Aryty’s website (the page will automatically open after you enter the initial registration information). After you enter your authorization code, you are ready to use your phone to send load/recharge to your friends and family in the countries we service.
*Free promotional credit is not available in all countries or for all wireless carriers.
What credit cards do you accept?
We accept MasterCard, Visa, American Express, Discover, and Diners Club.

Do I need a mobile number to set up an account with Aryty?
Yes, we require a mobile phone number for authorization purposes. You will need to enter your mobile phone number when you set up an account.  

What countries does Aryty serve?
Aryty currently allows you to send load/recharge from the U.S. or Canada (+25 other countries) to the countries listed below. We hope to offer service in many more destinations soon. Please contact us to let us know you're interested in using our service in your area.
  1. Anguilla
  2. Antigua & Barbuda
  3. Barbados
  4. Brazil
  5. British Virgin Islands
  6. Cayman Islands
  7. Colombia
  8. Cuba
  9. Dominica
  10. Dominican Republic
  11. Ecuador
  12. Egypt
  13. El Salvador
  14. Grenada
  15. Guatemala
  16. Guyana
  17. Haiti
  18. Honduras
  19. India
  20. Jamaica
  21. Mexico
  22. Montserrat
  23. Nicaragua
  24. Panama
  25. Peru
  26. Philippines
  27. Puerto Rico
  28. Saint Kitts and Nevis
  29. Saint Lucia
  30. Saint Vincent and the Grenadines
  31. Trinidad and Tobago
  32. Turks & Caicos
  33. United States
  34. Uruguay
  35. Venezuela


Is it really free to try?
Yes, we are excited for you to try Aryty so we are offering free promotional credit* to send to friends and family. You can send these prepaid phone credits from your mobile phone (via SMS text message) or from our website. Your friend or family member can use them however they want. That's free talk time or text messages! You pass along the credits and they stay connected. We believe you will find Aryty the easiest, most secure and affordable way to transfer credit to your friends and family overseas – try it today! Click here to sign up.
*Free promotional credit is not available in all countries or for all wireless carriers.
How does the free trial work?
To show you how great Aryty is, we offer our new customers a Free Trial that lets you send free promotional credit to loved ones in one of the countries we serve. The amount of this free credit depends on the recipient’s country and wireless carrier and is not available in all countries. The minutes can be used for voice calls and/or text messages. No credit card is necessary for the Free Trial and there is no obligation. You must set up an account and activate your mobile phone to send your free credits. Click here to sign up.

How do I send load/recharge after my Free Trial is over?
After completing your Free Trial, you may continue to log into Aryty.com to view or update your account or add payment details. If you would like to continue to use Aryty to send load/recharge, you must register a valid credit (or debit) card with a valid address that can be verified by the Company. No charges will be placed on your credit card for the Free Trial. To send load/recharge, simply visit Aryty.com for directions on how to send from the website or by text message from your phone.


I did not receive an activation code.  What should I do now?
Once you’ve entered the information for your account, the authorization page will be displayed. On that page, there is an option to resend the authorization code. You can also contact Customer Service at service@aryty.com.

How do I cancel my account?
You may cancel your account at any time. Simply contact Customer Service at service@aryty.com. Your account will be cancelled within two (2) business days. You are responsible for all charges until your account has been cancelled in addition to any past due amounts that may be owed.

How do I change my account settings (password, email, phone number)?
You can update your name, email address, password and phone number on your Aryty account by logging into your account (https://www.aryty.com/MemberLogin.aspx) and clicking on the My Account tab. From there, click on My Profile and do the following:
  • Change or update your email address – if your email address is no longer valid, or you would like to receive your confirmation emails in another email address, you can change your email by writing it on top of the email in the box provided.
  • Opt-in (or opt-out) of confirmation text messages – to  receive (or stop receiving) confirmation text messages whenever you send load/recharge.
  • Change your password – write the new password in the box provided and confirm the password by re-writing it in the Confirm Password box. If you forget your password and we send you a new one, we suggest you change your password to something you can easily remember. Do not share your password with anyone.
  • Change your phone number – under My Account, select My Phone Number to update your mobile phone number.


How do I add or delete a credit card on my account?
Log into your account and go to My Account. From there, click on Billing and Credit Cards. You can add / delete credit cards as well as change your primary card. The primary card is the card that will be used when sending recharge load from your mobile phone.

How do I send again from My Transaction History?
Aryty keeps track of all of your transactions under the Transaction History tab under My Account. Under this tab you can view the current month’s transactions and access past transactions. You can check the status of a transaction, print your transaction history and send a transaction again. To send a previous transaction again, simply login to your account, go to Transaction History, locate the transaction you want to send again and click on the “Send Again” link.

I need to delete a phone number in my phone book.  How do I edit my phonebook?
Aryty provides a Phonebook under your account. To delete a phone number in your Phonebook, simply login to your account. Under My Account, click on Phonebook, find the number you want to delete and press “Delete.” You are not able to edit a phone number – you must delete the number and enter the new number.

I forgot the email address I used to register.  What do I do?
Please contact Customer Service at service@aryty.com.  

I forgot my password.  What do I do?
Go to the login page https://www.aryty.com/MemberLogin.aspx.  Enter the email address you used to log in with Aryty.  We will send you an email with instructions on how to reset your password.  If your email address has changed or is no longer valid, send an email to service@aryty.com with the mobile number associated with your Aryty account and we will send you a new password,

I want to receive confirmations emails to know if the load/recharge I purchased was sent.
When you sign up for an account, you will be given the option to receive confirmation text messages and/or emails when you send load/recharge. If you miss this option during registration, you can opt in or out of text messages and confirmation emails under the My Profile tab under My Account.

What does the flashing “Pending Requests” on the top right hand side of my accounts page mean?
The flashing “Pending Requests” means someone from the Philippines has requested recharge/load from you.

Can I delete my transaction history?
No, your Transaction History is a permanent record of all the transactions you’ve made. It cannot be deleted.

Load/Recharge Support

What is load?
In some countries such as the Philippines, “load” is the term used to describe prepaid mobile phone credit. You need load to make calls or send text messages from a prepaid mobile phone. In other countries, prepaid mobile phone credit is known as recharge, top-up, or reload. Aryty uses all of these terms interchangeably to refer to prepaid mobile phone credit.
How do I send load (prepaid mobile phone credit) to friends & family abroad?
Aryty offers two ways to send load/recharge to other countries. You can send phone credit online using the Aryty.com site or with your mobile phone using text messaging (SMS). You can send credit from any registered U.S. or Canadian mobile phone.

How much load/recharge can I send?
Aryty allows you to choose from several fixed amounts of credit. The levels vary depending on the recipient's wireless carrier.

Can I load/recharge a roaming phone?
Yes, as long as it is a Philippine or Indian cell phone that has been activated for roaming, the phone can receive load through Aryty.

Can I load/recharge a Smart Bro and/or Globe Tattoo Account (prepaid broadband internet service)?
Yes. To load a Smart Bro or Globe Tattoo account, you enter the Smart Bro or Globe Tattoo number just as you would a regular phone number. Smart Bro and Globe Tattoo numbers have 10 digits like a regular prepaid phone number.

Can I load/recharge a “wallet”?
No, we are currently not able to load wallets, only prepaid cell phones.

Can I load/recharge a Smart Plug n Talk?
Yes, as long as the SIM used for the Smart Plug N’ Talk device is a prepaid SIM, you can send load/recharge to it through Aryty.

How quickly will my recipient receive the load/recharge?
The recipient usually receives the load/recharge within a few seconds after you complete the transaction.

How will my recipient know who the load/recharge is from?
On each transaction, we send a text message to the recipient to let them know they have received load/recharge. For almost all countries, you have the option to enter a personal message where you can send a special message to the person at the same time. They will not know who has sent it unless you tell them.


How will I know that my recipient received the load/recharge?
If you choose to receive confirmation e-mails from Aryty, you will also receive an email saying that the transaction is completed and the load/recharge was sent. If you did not sign up to receive confirmation e-mails, you can check the status of a load/recharge by logging into your account (https://www.aryty.com/MemberLogin.aspx) and clicking on Transaction History. Check the “Status” column of the latest transaction. If it says, “Sent,” the load was successful. If it says, “Failed,” it was not successful.

I sent load/recharge to a wrong number by mistake. Can I cancel, retrieve or transfer this load to another number?
Unfortunately, you cannot. Because load is sent instantly, once a carrier confirms that the load was successfully sent and the cell phone balance was added to the number, there is no way to cancel, retrieve or transfer the load to another number. To prevent this from happening, we encourage customers to double check the number, and provide the opportunity to change the recipient and confirm all the details, before load is sent.

I sent a load to a number that was lost or stolen. Can I cancel, retrieve or transfer this load to another number?
Unfortunately, you cannot. Because load is sent instantly, once a carrier confirms that the load was successfully sent and the cell phone balance was added to the number, there is no way to cancel, retrieve or transfer the load to another number.
My phone has been lost or stolen. What should I do?
If your phone is stolen or if you become aware of unauthorized use of your account, you must notify us immediately to suspend your account. You are responsible for all charges for your telephone until your account has been suspended.

I received confirmation that the load/recharge was sent, but my recipient says they did not receive the load.
There are two primary reasons why your recipient might not know they received the load you sent.
  1. Their phone was outside of network coverage area and they were unable to receive the text notification that the phone was loaded.  
  2. You sent the load to the wrong number. Please check the number and make sure that it is correct. This may happen the first time you are sending to a number because your recipient gives you the wrong number or it may be they did not tell you their phone was lost or stolen and they changed their number.


My load/recharge is being used up quickly. Why?
At times, carriers will send promotions and invitations for value-added services to their prepaid phone subscribers. If you agree, or say “Yes,” to a promotion/invitation, load will be immediately deducted from your balance and continue to be deducted as long as you are subscribed to the service(s).

I did not use any of my load/recharge but when I tried to use my phone after a period of time, my load was gone.  Why?
All load increments have corresponding expiration dates. Please check to make sure you know how long the load you purchase is valid and, if necessary, let your recipient know so they use the load in the required time period.

I don’t know whether the phone I am loading is Smart, Globe or Sun.  What do I do?
No need to worry.  For Philippine cell phones, the Aryty system will automatically detect the carrier information. Just enter the number and select the proper load increments when they appear.

Why is my load/recharge not going through to a certain number?
There are several reasons why your transaction may fail:
  • If there are any problems with the wireless carrier in the recipient's country, your transaction can fail. This means that the carrier could not add recharge load to the phone. This can occur if they are performing system maintenance, if there is a power outage or if you have tried to send recharge load to a post paid mobile phone. When this happens, they notify us electronically so we do not charge your credit card and we remove the authorization for this charge. Your credit card company may take up to 3 business days to release authorizations.
  • The number is a post-paid number and the number cannot be loaded/recharged.
  • The number is  new and has not been ‘activated’ in the carrier’s system. In this case, please ask your recipient to activate the phone by using the built-in, factory load (most prepaid phones come with a small amount of load) to send a local text or make a local call. This will allow the phone to be recognized as an active number in the carrier’s system and it will then be ready to receive load.


Who should my recipient contact if the load was confirmed as “sent” but my recipient did not actually receive the credit, what do I do?
Please contact Customer Service at service@aryty.com.

Is there a limit on how much load I can send to one phone?
Aryty allows you to choose from several fixed amounts of credit depending on the recipient’s wireless carrier and where the recipient lives. From the Aryty home page, you can select the country you are sending load to and see the various credit amounts and the cost by carrier.

Can I send load/recharge to a certain number regularly, or auto-load a number without having to log in and go through the “send load” process every time?
Yes, after you have registered a credit/debit card, you can use the Scheduling Sending option under the Send Now tab to set up recurring transaction or load/recharge transactions for future dates.

I did not receive a confirmation e-mail for the load/recharge I sent.  How do I know if the load was successful?
Occasionally, a confirmation email will bounce back to our servers.  If you did not receive a confirmation email, it does not mean your load/recharge was not successfully sent. You can check the status of your load by logging into your account (https://www.aryty.com/MemberLogin.aspx) and clicking on the My Account tab. From there, click on Transaction History. Check the “Status” column of the transaction to see if it says ‘Sent.’ If it does, the load was sent.  If it says ‘Failed,’ the load did not go through.

How do I dispute a charge on my account?
All charges incurred for services provided must be paid in full regardless of the status of any objection. To dispute a transaction, please contact Customer Service at service@aryty.com. All disputes must be received within 60 days of the date of charge.

Billing & Payments

Is it really free to try?
Yes, we are excited for you to try Aryty so we are offering free promotional credit* to send to friends and family. You can send these prepaid phone credits from your mobile phone (via SMS text message) or from our website. Your friend or family member can use them however they want. That's free talk time or text messages! You pass along the credits and they stay connected. We believe you will find Aryty the easiest, most secure and affordable way to transfer credit to your friends and family overseas – try it today! Click here to sign up.
*Free promotional credit is not available in all countries or for all wireless carriers
How does the Free Trial Work?
To show you how great Aryty is, we offer our new customers a Free Trial that allows you to send a free promotional credit from your mobile phone or the Aryty.com web site to most mobile phones in the 25 + countries we serve. The amount of this free credit depends on the recipient’s country and wireless carrier; it is not available in all countries. The minutes can be used for voice calls and/or text messages. No credit card is necessary for the Free Trial and there is no obligation. You must activate your mobile phone to send your free credits. Click here to sign up.
What is the charge for using Aryty?
There is no fee for using Aryty.  You only pay for what you send.  We do not charge any fees for sending a request from Aryty.com or by SMS text message. However, the recipient will incur standard usage charges from their mobile carrier for receiving requests via SMS text message. All transactions will be charged to your credit card in U.S. dollars. Charges from Aryty will appear on your credit card statement as Aryty.com.
How am I charged for the minutes I send?
Aryty gives you several choices for the amount of load you want to send. These amounts vary and are based on the recipient's wireless carrier. The credit/debit card you provide will be charged in U.S. dollars for the amount you select. You may review all charges by logging into your account online (https://www.aryty.com/MemberLogin.aspx).
Why do I see a $1 charge or several small dollar charges on my online statement when I haven’t sent any load?
Aryty submits a one-dollar ($1) authorization charge when you first register a credit or debit card to verify that the card is valid. This is not a charge – it is a pending authorization that will not be withdrawn from your account.  The authorization charge is usually released back to your account within 48 hours; however, it can take longer, depending on your bank.

Why do I see a charge for load that was not successfully sent?
Aryty does not charge you for load that is not successfully sent to your recipient. When you try to send load, we place a debit authorization for the amount of purchase.  You might be able to see that this authorization is still marked as ‘pending’ in your statement.  Pending authorizations for loads that fail will not post to your account. The authorization should be released within 48 hours, but it can take up to 10 days, depending on your bank.  

I am entering my credit card information correctly, why is your system not accepting it?
There are various reasons why our system may not accept your credit card.  Please verify the credit card you are trying to use is one we accept (MasterCard, Visa, Discover, American Express and Diner’s Club). Also please confirm the billing and registration addresses have been entered correctly. If all of the information is correct, please contact Customer Service at service@aryty.com.

Why is your site not accepting my billing address?
Please make sure you have entered the information correctly. If the information is correct, please contact Customer Service at service@aryty.com.

What forms of payment are accepted?
We currently accept the following credit cards:  MasterCard, Visa, American Express, Diners Club, and Discover.  We also accept debit cards with a Visa or MasterCard logo. Currently, we do not accept PayPal.

What will it say in my bill?  
Charges will appear on your bank or credit card statement as Aryty.com.

How will I be billed?
When you sign up for an account, you can register a credit or debit card. When you purchase load, the amount will be automatically deducted from the card. You will not receive a monthly statement from Aryty. The charge will appear on your bank or credit card statement as Aryty.com.

Are there any additional fees such as a registration or account maintenance fee?
No, Aryty does not charge any additional fees. You only pay for the load you send. There are no membership fees, no monthly fees and no hidden charges.

Is there a limit on how many credit cards I can register with Aryty?
Yes, you may register up to three credit or debit cards in your account.

Service & Security
When is Aryty coming to my country?
With Aryty, it is currently possible to send load (prepaid mobile phone credits) from the U.S. or Canada (+25 other countries) to the countries listed below. We hope to offer service in many more destinations soon. Please contact us to let us know you're interested in using our service in your area.
  1. Anguilla
  2. Antigua & Barbuda
  3. Barbados
  4. Brazil
  5. British Virgin Islands
  6. Cayman Islands
  7. Colombia
  8. Cuba
  9. Dominica
  10. Dominican Republic
  11. Ecuador
  12. Egypt
  13. El Salvador
  14. Grenada
  15. Guatemala
  16. Guyana
  17. Haiti
  18. Honduras
  19. India
  20. Jamaica
  21. Mexico
  22. Montserrat
  23. Nicaragua
  24. Panama
  25. Peru
  26. Philippines
  27. Puerto Rico
  28. Saint Kitts and Nevis
  29. Saint Lucia
  30. Saint Vincent and the Grenadines
  31. Trinidad and Tobago
  32. Turks & Caicos
  33. United States
  34. Uruguay
  35. Venezuela

How secure is your service?
Aryty is committed to the highest standards in data security and privacy. Aryty holds and transmits your personal and payment information in a safe, confidential and secure environment. All payment information is collected by Aryty via encrypted technology and is stored in secure database, accessible only to highly specialized Aryty personnel on a need-to-know basis. We set physical, technological and procedural safeguards to prevent spam, fraud and unauthorized access to user information. Our customer service representatives perform constant checks to detect illegal and otherwise irregular activity and we take immediate steps to prevent any type of suspicious conduct in our website.
It says I have reached the security limit on my account.  What do I do?
When you sign up with Aryty and add a credit card, there is an authorized monthly amount automatically assigned to your credit card. If you would like to raise the security limit, please contact Customer Service at service@aryty.com and we will review your account.
Referral Program
How does the referral program work?
Aryty offers additional ways for you to receive free credit after your Free Trial is over through our Refer-a-Friend program. The Refer-A-Friend program is valid only for Aryty referring customers who have verified their mobile phone. In order to receive credit for referring new customers, the person you refer must create a new Aryty account and must verify their mobile phone with Aryty. The Refer-A-Friend program is subject to the Aryty Terms of Service and the Aryty Privacy Policy. You will find information on how to Refer-a-Friend under the Free Stuff tab when you login to your account.

Are there other ways to get free credit?
In addition to the Refer-A-Friend program, Aryty has an Affiliate program that enables you to earn free credit. There is no limit to the amount of credit you can receive under the affiliate program. By placing a banner ad or hyperlink on your website or other social network page (Facebook, Twitter, etc.), you can receive free recharge/load when someone clicks onto the banner or hyperlink from your site and sends their first free credit (indicates they signed up for an account). For more information, see the ‘Free Stuff’ tab when you login to your account.

Under the Refer-a-Friend program why do you ask for my email address and email password and how do I know this is safe?
Providing your email address and password is completely optional. By providing this information, Aryty can access your address book to identify friends you might want to invite to try Aryty under the Refer-A-Friend program. Aryty will not use your email address in other way and we do not store your password.